You should never need a refund...but here's what to do if you do.
Please note that all records will be custom manufactured specifically for you. Cancellations can only be accepted prior to commencement of production. We will then refund you the amount in the same method of payment you used when placing your order.
Our records are guaranteed against manufacturing defects only. Please remember that quality of the finished product depends on the condition of the music you submit. Due to the bespoke nature of our work, refunds are not possible. If your record is damaged on arrival, or you are not satisfied, please contact us immediately.
We are not responsible for any copyright infringements of any music submitted to us.
Due to the risk of receiving fraudulent orders and credit card information over the internet, we do reserve the right to verify billing and shipping information prior to fulfilling an order. We will not be obliged to accept an order and we reserve the right to refuse an order without giving any reason.
We cannot be held responsible for any cheques or cash that get lost in the post.